Where to send your Xbox Live cancellation letter
Read the addresses on this page next to the full guide to cancelling Xbox Live.
The addresses we hold
Where a cancellation letter to Xbox Live should be sent: the verified Pozuelo de Alarcón address below, plus the other addresses on file, and how to write them on the envelope.
Where the letter goesMailing address
Xbox LivePaseo Club Deportivo 1edificio 128223 Pozuelo de AlarcónSpainThe Spain address on file for Xbox Live. Postal code 28223.
How to address the envelope
Use the address letter for letter
Write out Paseo Club Deportivo 1, edificio 1, 28223 Pozuelo de Alarcón, Spain as shown above, including the 28223 postal code, exactly as printed.
Add your return address
Print your return address in the top-left corner. Without it, an undeliverable letter is simply lost instead of returned to you.
Send it certified
At the counter, certified mail costs a fee on top of the postage and comes with a mailing receipt and a delivery record. The tracking number on the green label is what you follow.
Keep the records
The postmarked receipt, the tracking record and your signed copy of the letter are the set that proves the request; with Turning off recurring billing stops future charges; benefits continue until the expiration date, the set is what the dates are read from.
The letter, written out
What the letter to Xbox Live says: one clear cancellation request, no reasons given, the email address on the account, the plan name and, if you can find it, the billing partner shown on your latest statement quoted, and a request for written confirmation.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Xbox Live Paseo Club Deportivo 1 edificio 1 28223 Pozuelo de Alarcón Spain
To whom it may concern,
I am cancelling my account with Xbox Live, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
I am giving notice under my agreement: Turning off recurring billing stops future charges; benefits continue until the expiration date.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Xbox Live for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.