Cancel your Zalando subscription by mail
To end a Zalando subscription you write to them: Zalando handles cancellations by post. The cancellation address on file for Zalando is in Berlin, Germany.
Let Postbye cancel Zalando for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
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Postbye is not affiliated with Zalando.
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- 3 Zalando cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Zalando by mail
Find your account details
Check the name and email on the account and, if you have one, an account or customer number before anything else. A request that does not match the account on file at Zalando is the easiest one to set aside.
Draft the request
Because Zalando is dealt with in German, the letter is written in German (template de). Subject: “Betreff: Kündigungsanfrage – [your name]”. It requests an end to the subscription and to every further charge, plus written confirmation.
Post the letter
Send it certified to Berlin, Germany, copying the address from the next section letter for letter, and keep the receipt slip.
Save the tracking record
The receipt dates your request. Look at your next statement for any Zalando charge after that date.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Zalando cancellation letter goes
The mailing address we hold for Zalando is Valeska-Gert-Straße 5, 10243 Berlin, Germany.
The postcode 10243 belongs to Berlin, Germany, so this is where the envelope is delivered.
The database also lists Valeska-Gert-Strasse 5, 10243 Berlin, Germany for Zalando. Use the first address above unless your agreement names this one.
Inside, the salutation reads “Sehr geehrte Damen und Herren,”, followed by your details under Kontoinhaber, Hinterlegte Rechnungsadresse and Hinterlegte E-Mail-Adresse.
Prefer to write it yourself? Use our letter template
Every address we hold for Zalando, with the envelope wording
Before you cancel Zalando, check these
- Use the same name and email as on the account. A mismatch can delay the request.
- Check your next statement: no charge should appear after the cancellation date.
- Look for annual or multi-month plans. A plan paid in advance usually runs to the end of the period you paid for.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Zalando for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
How cancelling by mail works
Subscriptions renew automatically, and a written request is the clearest record that you asked to stop it before the next billing date.
A mailed letter is slower than a phone call but it is the version that proves what you asked for and when.
Zalando cancellation at a glance
- How Zalando accepts cancellations
- By mailed letter
- Mailing address on file
- Zalando Valeska-Gert-Straße 5 10243 Berlin Germany
- Second address on file
- Zalando Valeska-Gert-Strasse 5 10243 Berlin Germany
- Country
- Germany
- Letter language
- German (template de)
- Added to the database
- May 6, 2026
- Data last checked
