Where to send your Zalando cancellation letter
Read the addresses on this page next to the full guide to cancelling Zalando.
The addresses we hold
The addresses below are what our database holds for Zalando, first the one a cancellation letter belongs to in Berlin, then the others, so you can tell them apart.
Where the letter goesMailing address
ZalandoValeska-Gert-Straße 510243 BerlinGermanyThe Germany address on file for Zalando. Postal code 10243.
Second address on file
ZalandoValeska-Gert-Strasse 510243 BerlinGermanyThe database lists this as a second address for Zalando. Use the primary address above unless your agreement names this one.
How to address the envelope
Copy the address exactly
Address the envelope to Valeska-Gert-Straße 5, 10243 Berlin, Germany. Everything on those lines matters for the sorting machines, so nothing is abbreviated by hand.
Add the return address
Your name and postal address go top-left on the front (or the back flap). If the letter cannot be delivered it comes back to you, which is itself evidence of the attempt.
Certified mail, not a courier
At the counter, certified mail costs a fee on top of the postage and comes with a mailing receipt and a delivery record. The tracking number on the green label is what you follow.
Keep the records
Hold on to the letter copy, the receipt and the tracking page.
Your letter to Zalando
What the letter to Zalando says: one clear cancellation request, no reasons given, the name and email on the account and, if you have one, an account or customer number quoted, and a request for written confirmation.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Zalando Valeska-Gert-Straße 5 10243 Berlin Germany
To whom it may concern,
I am cancelling my account with Zalando, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Zalando for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.