Where to send your Bigpoint cancellation letter
Read the addresses on this page next to the full guide to cancelling Bigpoint.
The addresses we hold
The address a cancellation letter to Bigpoint needs, and every other address we hold, starting in Hamburg: copy the lines exactly and the envelope sorts itself.
Where the letter goesMailing address
BigpointDrehbahn 47-4820354 HamburgGermanyThe Germany address on file for Bigpoint. Postal code 20354.
How to address the envelope
Copy it exactly onto the envelope
One address block, copied whole: Drehbahn 47-48, 20354 Hamburg, Germany. If any line differs from the card above, start the envelope again.
Add your return address
Your name and postal address go top-left on the front (or the back flap). If the letter cannot be delivered it comes back to you, which is itself evidence of the attempt.
Buy the certified service
Take the letter to a post office counter and ask for certified mail: you get a postmarked receipt and a delivery record. Keep the tracking number and check it until it shows delivered.
File the receipt with your copy
Hold on to the letter copy, the receipt and the tracking page.
The letter to send
A plain, dated letter to Bigpoint asking for the cancellation, the end of every charge and written confirmation. Have the account email or gamer tag, the platform you pay through and the subscription name to hand; our letter template fills the same shape in on screen.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Bigpoint Drehbahn 47-48 20354 Hamburg Germany
To whom it may concern,
I am cancelling my account with Bigpoint, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Bigpoint for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.