Cancel your EarthLink subscription by mail
Directly with EarthLink, the way to cancel is: Phone (5G Home Internet) or live chat/text. Notice rule: Call to cancel; billing FAQ explains final invoice.
Let Postbye cancel EarthLink for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with EarthLink.
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- 2 EarthLink cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel EarthLink by mail
Gather your account details
Put the account number, the phone number or service address being cancelled and the name on the account in front of you before you write: the request to EarthLink is only as good as the details it quotes.
Put the request in writing
State plainly that you want the EarthLink account cancelled, further charges stopped and a written confirmation sent to you. Postbye sets this out in a ready English template (“Subject: Subscription termination – EarthLink”).
Send it by certified mail
Send the letter to the Suite 400, Atlanta mailing address shown below by certified mail. Keep the tracking number safe.
Keep the proof of delivery
Delivery confirmation is your evidence that EarthLink was asked. Watch the next statement or two for any further EarthLink charge.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your EarthLink cancellation letter goes
The mailing address we hold for EarthLink is 980 Hammond Drive, Suite 400, Atlanta, GA 30328.
Put ZIP 30328 on the envelope: Suite 400, Atlanta is in Georgia, and a domestic certified letter is all it takes.
Inside, the salutation reads “To Whom It May Concern,”, followed by your details under Name, Address and E-mail.
Prefer to write it yourself? Use our letter template
Every address we hold for EarthLink, with the envelope wording
Before you cancel EarthLink, check these
Notice period: Call to cancel; billing FAQ explains final invoice. Work out your cancellation deadline.
- 5G Home Internet equipment must be returned; if not returned within 15 days a fee applies
- Refunds approved at cancellation require returning the router in good condition; the processing and handling fee is non-refundable
- You can get another invoice after cancelling if there is an unpaid earlier balance
- Live chat or text 888-441-9144
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel EarthLink for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a phone or internet plan
Phone and internet providers tie cancellation to contracts, equipment balances and notice periods, so the request should name the exact line or service and ask for a final bill in writing.
A letter is the formal route: it states the request in writing, carries a date and, sent by certified mail, comes with proof of delivery.
EarthLink lets you cancel directly (phone (5G Home Internet) or live chat/text). A letter is the fallback that leaves a dated record when the direct route fails.
EarthLink cancellation at a glance
- How EarthLink accepts cancellations
- Phone (5G Home Internet) or live chat/text
- Mailing address on file
- EarthLink 980 Hammond Drive Suite 400, Atlanta, GA 30328
- Country
- United States
- Letter language
- English (template en)
- Phone
- 866-323-0325
- Category
- Phone & internet
- Checked against
- Verified on
