Cancel your Ele.me subscription by mail
To end a Ele.me subscription you write to them: Ele.me handles cancellations by post. Post for Ele.me is handled in Shanghai, China, which is where your letter is headed.
Let Postbye cancel Ele.me for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Ele.me.
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- 3 Ele.me cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Ele.me by mail
Note your account details
Check the name and email on the account and, if you have one, an account or customer number before anything else. A request that does not match the account on file at Ele.me is the easiest one to set aside.
Write the cancellation request
Because Ele.me is dealt with in Chinese, the letter is written in Chinese (template zh). Subject: “主题：取消请求 – [your name]”. It requests an end to the subscription and to every further charge, plus written confirmation.
Send it by certified mail
Take the letter to the post office and ask for certified delivery to 200333 Shanghai. Keep the tracking number it gives you.
Keep the delivery receipt
It shows the date Ele.me received your letter. Check your next statement: no Ele.me charge should post after the cancellation date.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Ele.me cancellation letter goes
For a letter to Ele.me, use 上海市普陀区真北路788号507室, 200333 Shanghai, China.
Shanghai is the delivery town, China; the postal code to quote is 200333.
Your details go in a block headed by 账户持有人, 存档的账单地址 and 存档的电子邮件地址, and the opening line is “相关负责人：”.
Prefer to write it yourself? Use our letter template
Before you cancel Ele.me, check these
- Look for annual or multi-month plans. A plan paid in advance usually runs to the end of the period you paid for.
- Write well before the next billing date. A request that arrives after it can leave one more charge on your statement.
- If an app store or phone carrier bills you, the company cannot cancel it. Cancel with that partner as well.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Ele.me for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
How cancelling by mail works
Subscriptions renew automatically, and a written request is the clearest record that you asked to stop it before the next billing date.
Putting the request in writing means there is a date on file for when you asked, which matters if a charge appears afterwards.
Ele.me cancellation at a glance
- How Ele.me accepts cancellations
- By mailed letter
- Mailing address on file
- Ele.me 上海市普陀区真北路788号507室 200333 Shanghai China
- Country
- China
- Letter language
- Chinese (template zh)
- Added to the database
- September 29, 2026
- Data last checked
