Cancel your Komoot subscription by mail
Komoot deals with cancellations through the post, so the request goes in a letter and the certified-mail receipt is your proof of when. Letters to Komoot go to Schönefeld, Germany.
Let Postbye cancel Komoot for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
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Postbye is not affiliated with Komoot.
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- 3 Komoot cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Komoot by mail
Note your account details
Check your membership number, the home club you joined at and the name on the membership agreement before anything else. A request that does not match the account on file at Komoot is the easiest one to set aside.
Draft the request
Because Komoot is dealt with in German, the letter is written in German (template de). Subject: “Betreff: Kündigungsanfrage – [your name]”. It requests an end to the subscription and to every further charge, plus written confirmation.
Send the letter by certified mail
Use certified mail for the 12529 Schönefeld address in the next section, so the post office records the delivery. Write down the tracking number.
Keep proof the letter arrived
Keep the tracking record with your copy of the letter. If Komoot bills you after the date it received the request, you have the dates to point to.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Komoot cancellation letter goes
Written requests to Komoot go to Kienberger Allee 4, 12529 Schönefeld, Germany.
Copy the postal code 12529 exactly: it is what routes the letter to Brandenburg, Germany.
Your name, address and email appear in a short block labelled Kontoinhaber, Hinterlegte Rechnungsadresse and Hinterlegte E-Mail-Adresse, under the greeting “Sehr geehrte Damen und Herren,”.
Prefer to write it yourself? Use our letter template
Before you cancel Komoot, check these
- Annual fees and monthly dues are sometimes billed separately. Ask for both to be ended.
- A home club can have its own rules. Name the club in the letter so the request is not bounced between locations.
- Freezing or pausing a membership is not cancelling it. Say clearly that you want the membership ended.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Komoot for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a gym or fitness membership
Gyms often require written notice, set a notice window before the next billing date and can tie the cancellation to the home club, so a dated letter is the record that counts.
A phone call leaves nothing behind; a letter leaves a copy, a date and a delivery receipt.
Komoot cancellation at a glance
- How Komoot accepts cancellations
- By mailed letter
- Mailing address on file
- Komoot Kienberger Allee 4 12529 Schönefeld Germany
- Country
- Germany
- Letter language
- German (template de)
- Category (from the company name)
- Gyms & fitness
- Added to the database
- May 19, 2026
- Data last checked
