Cancel your Microsoft Xbox subscription by mail
Microsoft Xbox takes cancellation requests by mailed letter, so a dated certified-mail letter is the record that counts. The cancellation address on file for Microsoft Xbox is in Lisboa, Portugal.
Let Postbye cancel Microsoft Xbox for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
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Postbye is not affiliated with Microsoft Xbox.
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How to cancel Microsoft Xbox by mail
Note your account details
Start with the account email or gamer tag, the platform you pay through and the subscription name, so the request to Microsoft Xbox names the right account the first time.
Write your request
The request is prepared in Portuguese (template pt), under the subject line “Assunto: Solicitação de Cancelamento – [your name]”: end the subscription, stop all further charges and confirm in writing to you.
Mail it with tracking
Send the letter to the Lisboa mailing address shown below by certified mail. Keep the tracking number safe.
Keep the proof of delivery
Keep the tracking record with your copy of the letter. If Microsoft Xbox bills you after the date it received the request, you have the dates to point to.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Microsoft Xbox cancellation letter goes
Microsoft Xbox can be reached by post at Rua do Fogo de Santelmo, Lote 2.07.02, 1990-110 Lisboa, Portugal.
Lisboa is the delivery town, Portugal; the postal code to quote is 1990-110.
The database also lists Walter-Gropius-Straße 5, 80807 München, Germany for Microsoft Xbox. Use the first address above unless your agreement names this one.
Your name, address and email appear in a short block labelled Titular da conta, Endereço de cobrança registrado and E-mail registrado, under the greeting “A quem possa interessar,”.
Prefer to write it yourself? Use our letter template
Every address we hold for Microsoft Xbox, with the envelope wording
Before you cancel Microsoft Xbox, check these
- Cancelling a subscription is not the same as closing the account. Say which you want.
- Look at the statement after the cancellation date for any further charge.
- Check which platform bills you: the game, a console maker or an app store.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Microsoft Xbox for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a gaming subscription
Gaming subscriptions are frequently billed by a console or PC platform and can stack with other plans, so the request has to reach whoever shows up on the statement.
A mailed letter is slower than a phone call but it is the version that proves what you asked for and when.
Microsoft Xbox cancellation at a glance
- How Microsoft Xbox accepts cancellations
- By mailed letter
- Mailing address on file
- Microsoft Xbox Rua do Fogo de Santelmo, Lote 2.07.02 1990-110 Lisboa Portugal
- Second address on file
- Microsoft Xbox Walter-Gropius-Straße 5 80807 München Germany
- Country
- Portugal
- Letter language
- Portuguese (template pt)
- Category (from the company name)
- Gaming
- Added to the database
- June 19, 2026
- Data last checked
