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Where to send your Movistar cancellation letter

Read the addresses on this page next to the full guide to cancelling Movistar.

The addresses we hold

The address a cancellation letter to Movistar needs, and every other address we hold, starting in Madrid: copy the lines exactly and the envelope sorts itself.

Where the letter goesMailing address

MovistarGran Vía 2828013 MadridSpain

The Spain address on file for Movistar. Postal code 28013.

Second address on file

MovistarProlongación Paseo de la ReformaNo. 1200, Col. Cruz Manca, Alcaldía Cuajimalpa05349 Ciudad de MéxicoMexico

The database lists this as a second address for Movistar. Use the primary address above unless your agreement names this one.

How to address the envelope

  1. Write the address as printed

    Copy Gran Vía 28, 28013 Madrid, Spain letter for letter. A wrong digit in 28013 is enough to send the letter on a detour.

  2. Add your return address

    Your name and postal address go top-left on the front (or the back flap). If the letter cannot be delivered it comes back to you, which is itself evidence of the attempt.

  3. Buy the certified service

    At the counter, certified mail costs a fee on top of the postage and comes with a mailing receipt and a delivery record. The tracking number on the green label is what you follow.

  4. File the receipt with your copy

    Hold on to the letter copy, the receipt and the tracking page.

The letter, written out

Copy the letter below onto one page, fill in the account number, the phone number or service address being cancelled and the name on the account, and it is ready for the envelope. Our template builds the same letter on screen.

Sample cancellation letter

[Your name] [Your street address] [City, State ZIP] [Your email address]

[Date]

Movistar Gran Vía 28 28013 Madrid Spain

To whom it may concern,

I am cancelling my account with Movistar, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.

Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].

Sincerely, [Signature] [Your printed name]

Keep reading

The full guide to cancelling this company, our letter template and the postal guides.

Let Postbye cancel Movistar for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Cancel Movistar