Cancel your NetEase Games subscription by mail
To end a NetEase Games subscription you write to them: NetEase Games handles cancellations by post. NetEase Games receives written requests in Hangzhou, China.
Let Postbye cancel NetEase Games for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with NetEase Games.
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- 3 NetEase Games cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel NetEase Games by mail
Collect the details you need
Start with the account email or gamer tag, the platform you pay through and the subscription name, so the request to NetEase Games names the right account the first time.
Write the cancellation request
Because NetEase Games is dealt with in Chinese, the letter is written in Chinese (template zh). Subject: “主题：取消请求 – [your name]”. It requests an end to the subscription and to every further charge, plus written confirmation.
Mail the letter with a receipt
Mail the letter by certified mail to the Hangzhou address in the next section, and keep the tracking number.
Save the tracking record
Keep the tracking record with your copy of the letter. If NetEase Games bills you after the date it received the request, you have the dates to point to.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your NetEase Games cancellation letter goes
NetEase Games takes its post at 浙江省杭州市滨江区长河街道网商路599号4幢702室, 310052 Hangzhou, China, which is where a cancellation letter belongs.
The postcode 310052 belongs to Zhejiang, China, so this is where the envelope is delivered.
Your details go in a block headed by 账户持有人, 存档的账单地址 and 存档的电子邮件地址, and the opening line is “相关负责人：”.
Prefer to write it yourself? Use our letter template
Every address we hold for NetEase Games, with the envelope wording
Before you cancel NetEase Games, check these
- Check which platform bills you: the game, a console maker or an app store.
- Stacked or prepaid time can keep running after you cancel. Check the end date.
- Cancelling a subscription is not the same as closing the account. Say which you want.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel NetEase Games for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a gaming subscription
Gaming subscriptions are frequently billed by a console or PC platform and can stack with other plans, so the request has to reach whoever shows up on the statement.
A letter is the formal route: it states the request in writing, carries a date and, sent by certified mail, comes with proof of delivery.
NetEase Games cancellation at a glance
- How NetEase Games accepts cancellations
- By mailed letter
- Mailing address on file
- NetEase Games 浙江省杭州市滨江区长河街道网商路599号4幢702室 310052 Hangzhou China
- Country
- China
- Letter language
- Chinese (template zh)
- Category (from the company name)
- Gaming
- Added to the database
- September 29, 2026
- Data last checked
