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Where to send your Nubank cancellation letter

Read the addresses on this page next to the full guide to cancelling Nubank.

The addresses we hold

The addresses below are what our database holds for Nubank, first the one a cancellation letter belongs to in São Paulo, then the others, so you can tell them apart.

Where the letter goesMailing address

NubankRua Capote Valente 3905409000 São PauloBrazil

The Brazil address on file for Nubank. Postal code 05409000.

How to address the envelope

  1. Write the address as printed

    Copy Rua Capote Valente 39, 05409000 São Paulo, Brazil letter for letter. A wrong digit in 05409000 is enough to send the letter on a detour.

  2. Add your return address

    Your name and postal address go top-left on the front (or the back flap). If the letter cannot be delivered it comes back to you, which is itself evidence of the attempt.

  3. Ask for certified mail

    Certified, not courier: buy it at the counter, keep the postmarked slip, and the letter to São Paulo is traceable from the article number until it is signed for.

  4. File the receipt with your copy

    Keep your copy of the letter, the receipt and the delivery record in one place. The delivery date is the one to quote if the account is billed again.

The letter, written out

What the letter to Nubank says: one clear cancellation request, no reasons given, the name and email on the account and, if you have one, an account or customer number quoted, and a request for written confirmation.

Sample cancellation letter

[Your name] [Your street address] [City, State ZIP] [Your email address]

[Date]

Nubank Rua Capote Valente 39 05409000 São Paulo Brazil

To whom it may concern,

I am cancelling my account with Nubank, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.

Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].

Sincerely, [Signature] [Your printed name]

Keep reading

The full guide to cancelling this company, our letter template and the postal guides.

Let Postbye cancel Nubank for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Cancel Nubank