Cancel your Nubank subscription by mail
To end a Nubank subscription you write to them: Nubank handles cancellations by post. Letters to Nubank go to São Paulo, Brazil.
Let Postbye cancel Nubank for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
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Postbye is not affiliated with Nubank.
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- 3 Nubank cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Nubank by mail
Find your account details
Have the name and email on the account and, if you have one, an account or customer number to hand. The details in the letter need to match what Nubank has on file.
Prepare the letter
Postbye drafts the request in Brazilian Portuguese, the language of Brazil, with “Assunto: Solicitação de cancelamento – [your name]” as the subject line. It asks Nubank to close the subscription, stop billing and confirm in writing.
Mail the letter with a receipt
Address the envelope to Nubank, São Paulo, exactly as printed in the next section. Certified mail gives you a tracking number and a delivery record.
Save the tracking record
Keep the tracking record with your copy of the letter. If Nubank bills you after the date it received the request, you have the dates to point to.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Nubank cancellation letter goes
Nubank lists Rua Capote Valente 39, 05409000 São Paulo, Brazil as its mailing address.
Copy the postal code 05409000 exactly: it is what routes the letter to São Paulo, Brazil.
Inside, the salutation reads “A quem possa interessar,”, followed by your details under Titular da conta, Endereço de cobrança cadastrado and E-mail cadastrado.
Prefer to write it yourself? Use our letter template
Before you cancel Nubank, check these
- Write well before the next billing date. A request that arrives after it can leave one more charge on your statement.
- If an app store or phone carrier bills you, the company cannot cancel it. Cancel with that partner as well.
- Cancelling usually ends access at the end of the period you paid for, so you keep what you paid for until then.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Nubank for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
How cancelling by mail works
A subscription ends when the company records your request, not when you stop using it, and a letter is the record you can show later.
Putting the request in writing means there is a date on file for when you asked, which matters if a charge appears afterwards.
Nubank cancellation at a glance
- How Nubank accepts cancellations
- By mailed letter
- Mailing address on file
- Nubank Rua Capote Valente 39 05409000 São Paulo Brazil
- Country
- Brazil
- Letter language
- Brazilian Portuguese (template pt-br)
- Added to the database
- June 19, 2026
- Data last checked
