Cancel your Stone subscription by mail
Stone accepts written cancellation requests by post, which makes certified mail the strongest proof that you asked. Post for Stone is handled in São Paulo, Brazil, which is where your letter is headed.
Let Postbye cancel Stone for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Stone.
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- 3 Stone cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Stone by mail
Find your account details
Stone will look your account up from what the letter says, so check the account email, the last four digits of the linked bank account or card and the membership tier first.
Set out the request
Because Stone is dealt with in Brazilian Portuguese, the letter is written in Brazilian Portuguese (template pt-br). Subject: “Assunto: Solicitação de cancelamento – [your name]”. It requests an end to the subscription and to every further charge, plus written confirmation.
Mail the letter with a receipt
Post it by certified mail to Stone in São Paulo, Brazil, using the exact address below, and note the tracking number.
Keep proof the letter arrived
Keep the tracking record with your copy of the letter. If Stone bills you after the date it received the request, you have the dates to point to.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Stone cancellation letter goes
Stone can be reached by post at Avenida Rebouças 2880, 05402500 São Paulo, Brazil.
São Paulo is the delivery town, Brazil; the postal code to quote is 05402500.
Your details go in a block headed by Titular da conta, Endereço de cobrança cadastrado and E-mail cadastrado, and the opening line is “A quem possa interessar,”.
Prefer to write it yourself? Use our letter template
Before you cancel Stone, check these
- Investment and credit-builder products can have their own steps for closing the underlying account.
- Check your bank statement after the cancellation date for any further charge.
- Settle any outstanding balance first. Closing a membership does not clear what you owe.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Stone for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a finance or credit subscription
Finance and credit apps bill a membership fee through a linked account, so the request has to end the membership and the authorisation to take payments.
Putting the request in writing means there is a date on file for when you asked, which matters if a charge appears afterwards.
Stone cancellation at a glance
- How Stone accepts cancellations
- By mailed letter
- Mailing address on file
- Stone Avenida Rebouças 2880 05402500 São Paulo Brazil
- Country
- Brazil
- Letter language
- Brazilian Portuguese (template pt-br)
- Category (from the company name)
- Finance & credit
- Added to the database
- July 29, 2026
- Data last checked
