Where to send your Telus cancellation letter
Read the addresses on this page next to the full guide to cancelling Telus.
The addresses we hold
This page shows every mailing address we hold for Telus, starting with the one a cancellation letter should go to in Toronto, M5J 2V5, and how to address the envelope so it arrives without a query.
Where the letter goesMailing address
TelusYork Street 2530th FloorM5J 2V5 TorontoCanadaThe Canada address on file for Telus. Postal code M5J 2V5.
Second address on file
TelusWest Georgia Street 510V6B 0M3 VancouverCanadaThe database lists this as a second address for Telus. Use the primary address above unless your agreement names this one.
How to address the envelope
Write the address as printed
One address block, copied whole: York Street 25, 30th Floor, M5J 2V5 Toronto, Canada. If any line differs from the card above, start the envelope again.
Put your own address on it
Top-left, your own name and address. A return address is what the post office needs to send the letter back if Telus has moved.
Send it by certified mail
Take the letter to a post office counter and ask for certified mail: you get a postmarked receipt and a delivery record. Keep the tracking number and check it until it shows delivered.
Keep the records
Keep your copy of the letter, the receipt and the delivery record in one place. The delivery date is the one to quote if the account is billed again.
The letter, written out
A plain, dated letter to Telus asking for the cancellation, the end of every charge and written confirmation. Have the account number, the phone number or service address being cancelled and the name on the account to hand; our letter template fills the same shape in on screen.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Telus York Street 25 30th Floor M5J 2V5 Toronto Canada
To whom it may concern,
I am cancelling my account with Telus, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Telus for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.