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Cancellation letter for a price increase

A company has told you the plan will cost more, and you would rather end it than pay the new amount. This letter says exactly that: you are cancelling because of the announced increase, and you do not agree to the new amount.

Pick your company, add your details and the letter writes itself below. The reason sits in one calm paragraph, so your request cannot be mistaken for a complaint or a pause.

Write your letter

1. The company

Not in the list? Type the name as it appears on your bill.

The address your letter goes to. Find it on your bill or agreement.

2. Your details

Exactly as it appears on the account.

One line per row. The company uses it to find your account.

Where the company sends its written confirmation.

Printed on your bill or in your welcome email.

3. When it should end

Your letter

[Highlighted fields] fill in as you type.

[Your full name][Your street address][City, state and ZIP code][Your email address]

[Today’s date]

[Company name][Company mailing address]

Subject: Cancellation because of a plan amount increase – [Company name]

To Whom It May Concern,

I am writing to formally request the termination of my active subscription. Please process this cancellation at the earliest opportunity, effective from today’s date and subject to any applicable notice requirements.

I am cancelling because you have announced an increase in the amount I pay for this plan, starting [date shown in the company’s notice]. I do not agree to the new amount. Please end the plan before the new amount takes effect, make sure it is not charged to me, and confirm the end date in writing.

For verification purposes, please find my account details below:

Name:
[Your full name]
Address:
[Your street address], [City, state and ZIP code]
E-mail:
[Your email address]
Cancellation date:
As soon as possible

I ask that you honor the terms of service through the cancellation date and remove any stored payment methods from my account.

Additionally, pursuant to the California Consumer Privacy Act (CCPA), I request the prompt deletion of all personal data you hold on me, except where retention is permitted under Section 1798.105 of the CCPA.

Please send written confirmation of this cancellation to the email address listed above at your earliest convenience. To the extent my requests are not honored, I will consider pursuing any and all available legal rights and remedies, including, but not limited to, disputing charges with my financial institution, all of which are expressly reserved.

Sincerely,[Your full name]

Want it to arrive with proof?

We print this letter, mail it by certified mail and confirm when it is delivered.

Send it by certified mail for me

Next you find your company, then we take it from there.

Before you send it

  1. Read the notice for the date and the amount

    Find the date the new amount starts and any deadline the notice names for cancelling. Send the letter so it arrives before that date. The FTC advises reading a renewal notice closely to confirm that the rate is what you expected.

  2. Ask for a lower rate if you would stay

    The FTC says that when a renewal rate is not what you expected, you can call the company right away and see if it can lower the rate or cancel the subscription. If a lower amount would change your mind, ask before you send the letter.

  3. Check how the plan is paid

    If the plan is debited from your bank account, federal rules say that when the amount of a preauthorized debit changes, the company or your bank must send you written notice of the new amount and date at least 10 days before the transfer. You may have agreed to be told only when an amount falls outside a range. Keep that notice with your copy of the letter.

  4. Send it with proof of delivery

    Mail the letter by Certified Mail and keep the receipt and tracking number. Then watch your card and bank statements, as the FTC advises, to confirm nothing is charged after the end date.

Source: FTC Consumer Advice: Getting in and out of free trials, auto-renewals and negative option subscriptions; CFPB: Regulation E, 12 CFR § 1005.10, preauthorized transfers

How to send it so you can prove it was received

  1. Print the letter and sign it

    Use the print button on the tool. Sign above your printed name and keep a copy for your files.

  2. Send it by Certified Mail

    Buy Certified Mail at a Post Office and ask for the postmarked mailing receipt. Add Return Receipt to get the signature of the person who accepts it.

  3. Keep the receipt and the tracking number

    Write the date and tracking number on your copy of the letter. Check the tracking until it shows delivered.

  4. Note the company’s notice rule

    Some companies need notice a set number of days before the next billing date. Allow for delivery time: the company may count from the day the letter arrives, not the day you posted it.

Prefer not to queue at the Post Office? We print the letter, mail it by certified mail and confirm when it is delivered.

Source: USPS: Certified Mail and Return Receipt

Cancellation letter questions

Can I cancel just because the price went up?

You can ask to cancel at any time, and a letter is a clear way to do it. What you owe for the notice period or the current term depends on your agreement, so read its terms before you send. The letter asks the company to end the plan before the new amount takes effect, and the company may apply its own notice rule.

What if the new amount is charged anyway?

Write down the date and amount of each charge after your end date, then write to the company with the date your letter was delivered and ask for those charges to be returned. The FTC advises that when a company will not stop charging your account after you told it to cancel, you file a dispute for chargeback with your credit or debit card company.

Do I need to give the increase as my reason?

No reason is required, but naming it makes the letter specific. The FTC notes that you can ask whether a company can lower the rate. If you would rather leave, the letter is complete as written.

More cancellation letter templates

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Sources