Rental or lease agreement cancellation letter template
Pick your rentals & leasing company or type its name. Your details go into a full cancellation letter on the page, ready to copy, print or mail.
Write your letter
Writing a rental or lease agreement cancellation letter
Rental and leasing agreements run for a fixed term, and ending one early can mean a termination fee, a return inspection or a final bill for mileage and condition. Many providers want the request in writing with a clear return date.
The guides below show how each rental or leasing provider takes cancellations and what to check about the term, returning the item and the final settlement.
Rental and lease agreements run to a fixed term with return conditions, so the request should name the agreement, the date you want it to end and how and where the item will be returned.
Of the 4 companies in our rentals & leasing category, 4 take cancellations by mailed letter, 0 by email and 0 by either. 2 of them were checked by hand against the company’s own pages. Most mailing addresses on file are in Alberta (1), Bayern (1) and MA (1).
Have these to hand. The agreement or booking number, the name on the contract and the vehicle or item covered. Add them to the letter so the company can match it to your account on the first read.
Check these before you send it
- Read the term and any early-termination charge in your agreement before you set an end date.
- Arrange the return in the same request. Ask where, when and how to hand the item back, and keep the receipt.
- Mileage, wear and damage are often assessed at return. Photograph the item and note the mileage on the day.
- Ask for written confirmation of the end date and for a final statement, and check that no further payments are taken.
State the end date and how you will return the item, and keep proof of the handover.
Cancellation guides for rentals & leasing
Each guide shows how the company takes cancellations and the mailing address on file.
- How to cancel Zipcar
Online (My Account > membership plan > Cancel Membership), app, or phone. One day's notice by phone per the membership contract; account stays active to the end of the billing cycle.
- How to cancel Budget Car Rental
Online via Reservations > View/Modify/Cancel (renter last name + confirmation number) or the 'cancel reservation' link on the confirmation page; without those details, contact Budget. Non-prepaid reservation held with a card: cancel 48+ hours before pick-up. Prepaid: cancel and request the refund online before the pick-up time.
- How to cancel Adesion Leasing
Mailing address on file in Oberhaching, Bayern.
- How to cancel National Car Rental
Mailing address on file in Calgary, Alberta.
What to include in a cancellation letter
A short, plain letter works best. Whoever opens it should be able to find your account and act on it without writing back to you.
Your name and address
Use the name and address on the account. Companies match the letter to a customer record, and a mismatch is the most common reason a request stalls.
Your account or membership number
It is printed on your bill, your welcome email or your member card. If you cannot find one, the email address on the account does the same job.
A clear sentence that you are cancelling
Say that you cancel the subscription, not that you want to pause it, and ask for every add-on and linked plan to end with it.
The date it should end
Write “as soon as possible” or a specific date. A date turns a vague request into one the company can be held to.
A request for written confirmation
Ask the company to confirm the cancellation in writing at your email address. That confirmation is your second record.
A request to stop all future charges
Ask them to remove your stored payment details so nothing renews by accident.
How to send it so you can prove it was received
Print the letter and sign it
Use the print button on the tool. Sign above your printed name and keep a copy for your files.
Send it by Certified Mail
Buy Certified Mail at a Post Office and ask for the postmarked mailing receipt. Add Return Receipt to get the signature of the person who accepts it.
Keep the receipt and the tracking number
Write the date and tracking number on your copy of the letter. Check the tracking until it shows delivered.
Note the company’s notice rule
Some companies need notice a set number of days before the next billing date. Allow for delivery time: the company may count from the day the letter arrives, not the day you posted it.
Prefer not to queue at the Post Office? We print the letter, mail it by certified mail and confirm when it is delivered.
What to do if they keep charging you
Collect your records
Gather the letter, the mailing receipt, the tracking page showing delivery and any confirmation the company sent.
Write back with the delivery date
Reply to the company with the date your letter was delivered, list each charge made after that date, and ask for those charges to be refunded.
Remind them of the rule
Federal law requires sellers who bill you online for a recurring subscription to give you a simple way to stop the charges. Mention that you asked in writing for the charges to stop.
Dispute the charge with your card issuer
If you paid by credit card, write to the issuer’s billing-error address within 60 days of the statement that shows the charge. Include copies of your records.
Source: 15 U.S.C. § 8403 (Restore Online Shoppers’ Confidence Act); 15 U.S.C. § 1666 (Fair Credit Billing Act, billing errors)
Cancellation letter questions
What is different about cancelling a rental or lease agreement?
Which rentals & leasing companies can I pick?
Do I have to cancel with a letter?
Does the letter need to go by certified mail?
Which date should I put on the letter?
What if I cannot find the company’s mailing address?
Do I need to give a reason?
Can I send the same letter by email instead?
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