Graham Niles, founder of Postbye
Graham Niles is the founder and spokesperson of Postbye. He spent a decade running member operations at subscription companies before building the service he wished his own teams had.
What he saw from the inside
At Blue Apron and then Audible, where he ran member and subscriber operations, Graham saw the same failure every week. Members posted letters the company said never arrived. They called during working hours because a form was broken. They were charged another month for a cancellation already “in progress”. The queue was full of people who had decided to leave and were only waiting on a system.
What Postbye does about it
Postbye writes the cancellation letter, mails it by certified mail, emails the customer the signed delivery proof and follows up until the charge stops. One price, $23.99, with a 10-day money-back guarantee.
Before Postbye
Fourteen years in subscription and mail operations. Mail Operations Manager at Pitney Bowes in Stamford, where he learned how certified mail, proof of delivery and notice periods actually work. Senior Manager, Member Operations at Blue Apron. Director, Subscriber Operations at Audible. He studied economics at the University of Michigan and lives in Lower Manhattan.
“A letter is not nostalgia. It is the one cancellation method that leaves a dated, signed record you can hold a company to.”
Press and partnerships
Graham answers press and partnership mail himself: graham@postbye.com.
Send your cancellation letter by certified mail
Pick the company, add your details and approve your letter. It is in the mail the next business day.