Automatic renewal law in Oregon

We read ORS 646A.292-646A.295 on the state's official site and list what it requires below. A summary leaves out detail; the linked text is the authority.

The key phrases, copied from the official text:

• “shall provide a toll-free telephone number, electronic mail address, a post-office address only when the person directly bills the consumer, or another cost-effective, timely and easy-to-use mechanism for cancellation” (ORS 646A.295(2))
• “Charge the consumer’s credit or debit card or payment account with a third party for an automatic renewal or continuous service without first obtaining the consumer’s affirmative consent” (ORS 646A.295(1)(b))
• “If the offer includes a free trial, the person shall also disclose in the acknowledgment how to cancel and allow the consumer to cancel before the consumer pays for the goods or services.” (ORS 646A.295(1)(c))

The cancellation route differs by company; see Software subscriptions, Streaming services, Dating apps and Adobe for the details we hold.

1. 1

   Start with how you joined

   Look up the sign-up confirmation and the renewal date. Under Oregon law the way you joined matters for how you can leave.

2. 2

   Use the cancellation route the law protects

   The seller must provide a toll-free number, an email address, a postal address (when it bills you directly) or another cost-effective, timely and easy-to-use way to cancel, described in the acknowledgment. Free trials must be cancellable before you pay. Take a screenshot or keep the email that confirms it.

3. 3

   Put it in writing as well

   A short letter that names ORS 646A.292-646A.295 and the date you are cancelling from gives you a dated record. The letter template generator lays it out for you.

4. 4

   If the charges continue

   Contact the business with your dated proof first, then your card issuer. The steps are in when a company keeps charging after you cancel.

A mailed letter does not replace the routes Oregon law requires the business to offer, but it gives you proof that holds up: the delivery record shows who received your notice and when.

Which mail service proves what is set out in certified mail for cancellations.

The federal Restore Online Shoppers' Confidence Act requires online sellers using automatic renewals to provide simple mechanisms to stop recurring charges. The FTC's 2024 click-to-cancel amendments are not in force: on July 8, 2025 the Eighth Circuit vacated them (Custom Communications, Inc. v. FTC, No. 24-3137), on February 12, 2026, in a rule effective that day, the FTC recodified its Negative Option Rule "as it existed before the effective date" of the 2024 amendments (91 FR 6507), and on March 13, 2026 it asked for public comment on "the need for amendments" (91 FR 12318). Our state-by-state overview and the FTC click-to-cancel guide have the details.