Automatic renewal law in New Mexico

These are the rules in 12.2.11 NMAC that matter when a subscription or membership renews on its own. The official text is one click away if your contract is unusual.

In the law's own words:

• “fail to honor a written notice sent via fax, U.S. mail, email or any other means upon which a consumer can reasonably rely to deliver such notice” (12.2.11.8(C)(3) NMAC)
• “served on the consumer either by certified mail or on the first page of a monthly statement at least 30 days before the last day on which the consumer may give notice” (12.2.11.8(C)(1) NMAC)
• “fail to allow termination of the contract at the end of the initial term or at the end of any additional renewal term without additional cost or penalty” (12.2.11.8(C)(5) NMAC)

Our company guides show how each business takes cancellations and where to write, for example Home warranties, Home security, Phone, TV and internet and American Home Shield.

1. 1

   Start with how you joined

   Find the email or contract that confirmed the subscription and note the next renewal date, so you know how much time you have.

2. 2

   Use the cancellation route the law protects

   Send written notice by fax, U.S. mail, email or any other reliable means within 30 calendar days after the seller's renewal notice; the seller must honor a timely notice even if it arrives late. Keep whatever confirmation the business gives you.

3. 3

   Send a written notice you can prove

   Send a written notice that cites 12.2.11 NMAC, your account details and the end date you want. Our cancellation letter template has the layout.

4. 4

   If you are billed again

   Reply with your proof and the citation, ask for a refund, and if that fails, dispute the charge with your bank. See what to do when a company keeps charging you.

New Mexico's law tells the business which cancellation routes it must offer. A letter sent with tracking adds what an online click often lacks: a dated, third-party record that you asked to cancel, which card issuers and state consumer offices can check.

Certified mail for cancellations explains what each delivery record proves.

The federal Restore Online Shoppers' Confidence Act requires online sellers using automatic renewals to provide simple mechanisms to stop recurring charges. The FTC's 2024 click-to-cancel amendments are not in force: on July 8, 2025 the Eighth Circuit vacated them (Custom Communications, Inc. v. FTC, No. 24-3137), on February 12, 2026, in a rule effective that day, the FTC recodified its Negative Option Rule "as it existed before the effective date" of the 2024 amendments (91 FR 6507), and on March 13, 2026 it asked for public comment on "the need for amendments" (91 FR 12318). Our state-by-state overview and the FTC click-to-cancel guide have the details.